Refund policy

Please make sure to check the order when the courier is there because no returns and exchange after that.

You can always contact us for any return question at info@ursdesigns.com.

customer care instructions

Garment Care

Dry Clean Only

-Do not wash or tumble dry

-Store in a cool, dry place

-Avoid direct perfume or deodorant contact

-Steam gently if needed

Handle with care to preserve fabric and fit

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ursdesigns.com.